Coverivo AI is guidance, not a binder.

Capabilities

• Coverivo AI Chat. Conversational guidance, routing, and progressive intake. Coverivo AI cannot bind coverage.
• Insurance Intake Assistant. Ask only relevant questions based on insurance type. Coverivo AI cannot bind coverage.
• Policy Document Analyzer. Summarize uploaded or entered policy details and flag possible gaps. Coverivo AI cannot bind coverage.
• Coverage Education Assistant. Explain insurance terms and product concepts in plain language. Coverivo AI cannot bind coverage.
• Quote Explanation Assistant. Explain quote fields, deductibles, limits, and tradeoffs. Coverivo AI cannot bind coverage.
• Coverage Comparison Assistant. Highlight differences across options without ranking as a purchase decision. Coverivo AI cannot bind coverage.
• Customer Service Assistant. Help with portal questions, documents, and routing. Coverivo AI cannot bind coverage.
• Broker Copilot. Internal-ready summaries for Coverivo professionals. Never customer-facing as a binder. Coverivo AI cannot bind coverage.

Escalation

Conversations escalate to a human when you want to purchase or bind coverage, licensing is required, legal interpretation is needed, the AI is uncertain, sensitive underwriting issues arise, or you ask for a person.